Access at the Museum
Most of the Museum's facilities can be accessed by all customers via ramps. There is an elevator from the ground level to the first floor located next to the Pacific Discovery Theatre. There is also a large ramp from the ground floor to the first floor in the Blue Water, Black Magic Gallery.
There are three accessible toilets located on the lower level of the Museum in the stairwells.
The nearby Downtown Carpark offers mobility parking at a rate of first 2 hours free then usual rates apply; free after 6pm and on weekends.
Take your mobility card and entry ticket to a pay machine and press the help button for instructions.
Assistance dogs and all support animals are welcome on the premises.
Caregivers are admitted to the Museum at no extra cost. Some exclusions may apply.
If you require special assistance please don’t hesitate to contact us by phone or email. We're here to help make your Museum experience as hassle-free as possible. Email firstname.lastname@example.org or phone 09 373 0828.
Gallery doors are also smoke stop doors and may be heavy to open. If you have limited strength or are using a mobility device please let us know and we can provide assistance.
Non-motorised wheelchairs and prams are permitted on board TED ASHBY, provided that the occupant is able to wear a lifejacket and is accompanied by a caregiver.
For all other vessels, wheelchairs (motorised and non-motorised) and pushchairs are not permitted.
The Museum has two wheelchairs available for visitors to use. Please ask at our ticket desk or when making a booking. Our heritage vessel Ted Ashby, can accommodate up to two wheelchair users accompanied by caregivers.