Terms and conditions

For the enjoyment of all visitors and for the protection of the taonga, entry to the New Zealand Maritime Museum is subject to the following terms and conditions. 

Visitors enter the Maritime Museum and/or board a heritage vessel at their own risk and choose to do so under these Terms and Conditions. No liability for loss, injury or damage will be accepted.

1. All visitors must enter via the public entrance and must receive an entry ticket from the staff at the ticketing desk.
2. Museum entry is free for all residents across the entire Auckland region, subject to proof of residence (excluding children accompanied by an adult). Auckland Library cards, utility bills or rate letters are acceptable proof of residence. The Auckland region “free entry” offer is not valid for some pre-booked groups, education/school groups and language school groups.
   The “free entry” offer may not be valid in conjunction with other offers and does not apply to heritage sailings.
3. Visitors may be asked to provide evidence of a ticket during any stage of their visit.
4. Children under the age of 14 years must be accompanied by a responsible adult. The Maritime Museum reserves the right to report any unaccompanied children to the appropriate authorities.
5. For public entry and groups under 10 people (excluding schools), visitors must adhere to the supervising adult to children ratio below when visiting and/or going on a heritage sailing.
   General museum entry: 1 adult to 5 children aged 0-14 years
   Heritage sailings: 1 adult to every child aged 5 or under | 1 adult to every 5 children, school year 1-8 | 1 adult to every 10 children, school year 9-13
   Further terms and conditions apply for heritage sailings, see below.
6. Visitors must not conduct any commercial or charity activity without the written consent of the Maritime Museum. Professional (including commercial) photography and filming, including all media and commercial organisations, is only permitted by prior arrangement with our Marketing and Communications department.
7. The Maritime Museum is smoke-free and smoking is not permitted onsite or on a heritage vessel, this includes electronic cigarettes and vaping.
8. The Maritime Museum reserves the right to change prices, activities, displays and times of entry without prior notice.     
9. Food and non-alcoholic beverages are only permitted on the concourse. No food or beverages may be consumed in the museum galleries. Food and non-alcholic beverages are permitted onboard heritage vessels.
10. Visitors must not bring into the Maritime Museum: roller skates, rollerblades, skateboards, scooters, bicycles or similar apparatus; alcohol or illegal substances.  Remote controlled vehicles and devices, such as drones, are also prohibited. Toddlers’ ride-on toys are permitted only if fitted with a rigid fixed handle and under the control of a responsible adult at all times.
11. The Maritime Museum reserves the right to inspect any visitor’s bag(s) on request. 
12. Dogs are not permitted on the Maritime Museum’s premises (except service dogs).
13. Visitors must not damage, deface or misuse any part of the museum, its heritage vessels, equipment, or signage.
14. All visitors must wear attire appropriate for a community facility and, for safety reasons, appropriate footwear must be worn at all times. Clothing with objectionable, vulgar or offensive writing, images or imprints are not permitted. The Maritime Museum reserves the right to refuse entry to visitors wearing items of clothing or costumes that may, at the Maritime Museum’s absolute discretion, be considered objectionable or have a negative impact on other visitors.
15. The Maritime Museum has installed Closed Circuit Television (CCTV) cameras to monitor for any unwanted or unsafe activity. For more information, view our CCTV privacy notice.
16. Visitors must comply with any other conditions or instructions displayed on the Maritime Museum site or communicated by Maritime Museum personnel.
17. The Maritime Museum retains the right to deny access and/or remove visitors who fail to comply with the Terms and Conditions of Entry, are being a public nuisance, acting recklessly and/or failing to observe directions from Maritime Museum personnel or any signage. 

1. All sailings are subject to weather conditions and operational requirements.
2. Full payment at time of booking and a ticket is required for all sailings. 
3. Visitors should allow at least 30 minutes for payment and/or collection of sailing tickets prior to the scheduled departure time. All passengers are required to board the vessel no less than 15 minutes prior to the sailing time.  The vessel’s departure will not be delayed to accommodate late arrivals.
4. Late arrivals (within five minutes of the scheduled sailing time) may result in non-boarding of the vessel and payment may not be refunded.
5. Food and non-alcoholic beverages are permitted on the vessels. 
6. Boarding of vessels may be refused if a sailing ticket is damaged or defaced in any way.
7. Footwear must be worn. To protect the vessels, sharp high heels and stilettos are not permitted.
8. Visitors must not bring alcohol onto the vessels. Alcohol may only be permitted on the vessels if it’s by prior arrangement with the Maritime Museum, such as for special event like a corporate charter. 
9. Adult passengers and groups under 10 people (excluding schools), must follow supervising adult to children ratio below when going on a heritage sailing:
   - 1 adult to every child aged 5 or under
   - 1 adult to every 5 children, school year 1-8
   - 1 adult to every 10 children, school year 9-13
10. All passengers must comply with the instructions of the Master and the crew of the vessel.

Additional terms and conditions apply to specific vessels, please refer below.

Ted Ashby heritage vessel

• All children 14 years and under must wear a correctly fitted lifejacket provided by the Maritime Museum.    Please note that a limited numbers of infant lifejackets are available, so if you are bringing a child less than 10kg weight please contact the museum in advance of your visit, email info@maritimemuseum.co.nz or phone 09 373 0800.
• Any child not wearing a lifejacket will not be permitted on board the vessel.
• A maximum of four pushchairs are permitted on this vessel.
• Arrangements can be made for passengers with special needs (for example passengers in wheelchairs), depending on the circumstances. For further information, please contact the museum in advance of your visit, email info@maritimemuseum.co.nz or phone 09 373 0800.

Nautilus heritage vessel

• All children 14 years and under must wear a correctly fitted lifejacket provided by the Maritime Museum.  Please note that a limited numbers of infant lifejackets are available, so if you are bringing a child less than 10kg weight please contact the museum in advance of your visit, email info@maritimemuseum.co.nz or phone 09 373 0800.
• Any child not wearing a lifejacket will not be permitted on board the vessel.
• Wheelchairs (motorised and non- motorised) and pushchairs are not permitted on this vessel.

Breeze heritage vessel

• Children under the age of 12 years are not permitted on this vessel.
• All passengers are required to wear a lifejacket provided by the Maritime Museum.
• Wheelchairs (motorised and non- motorised) and pushchairs are not permitted on this vessel.

Puke heritage vessel

• All passengers are required to wear a lifejacket provided by the Maritime Museum.
• Please note that a limited numbers of infant lifejackets are available, so if you are bringing a child less than 10kg weight please contact the museum in advance of your visit, email info@maritimemuseum.co.nz or phone 09 373 0800.
• Wheelchairs (motorised and non-motorised) and pushchairs are not permitted on this vessel.