Terms and Conditions

TERMS AND CONDITIONS OF ENTRY

For the enjoyment of all visitors and for the protection of the taonga, entry to the New Zealand Maritime Museum is subject to some important conditions.

Important Things That All Visitors Should Know

  • The operating hours of the New Zealand Maritime Museum are between 10am – 5pm (last entry at 4pm), every day, excluding Christmas day when the New Zealand Maritime Museum is closed. 
  • All visitors entering the museum do so at their own risk.  The New Zealand Maritime Museum will take all reasonably practicable steps to ensure the health and safety of all visitors entering the museum and/or boarding the museum heritage vessels.
  • Visitors of New Zealand Maritime Museum are expected to obey all New Zealand Maritime Museum terms and conditions when present on museum premises.
  • Children under the age of 14 must be accompanied by a parent or guardian at all times.
  • The New Zealand Maritime Museum is a smoke free environment.
  • The New Zealand Maritime Museum reserves the right to change prices, activities, displays and times of entry without prior notice.     
  • Food and non-alcoholic beverages are only permitted on the concourse. No food or beverages may be consumed in the museum galleries.
  • Visitors must not bring roller skates, rollerblades, skateboards, scooters, bicycles or similar transport into New Zealand Maritime Museum. Toddlers’ ride-on toys are permitted only if fitted with a rigid fixed handle and under the control of a responsible adult at all times.
  • Photography and video is permitted for personal use only (commercial use must be negotiated prior to shooting and with written permission from New Zealand Maritime Museum).
  • Footwear must be worn at all times on New Zealand Maritime Museum premises. 
  • No dogs are permitted on New Zealand Maritime Museum premises (except service dogs).
  • Alcohol is not permitted on the premises without prior arrangement (e.g. for corporate functions).

 

Auckland Residents – “Free Entry”

  • Subject to proof of residence (excluding children accompanied by an adult) entry to the museum is free for all residents across the entire Auckland region. Auckland Library cards, utility bills or rate demands are acceptable proof of residence.
  • Notwithstanding residence within the Auckland region, the “free entry” offer is not valid for some pre-booked groups, education /school groups and language school groups.
  • The “free entry” offer is not valid in conjunction with any other offers and does not apply to heritage sailings. 
  • For heritage sailing prices click here.

 

Non Auckland Visitors

  • For admission and prices for visitors from anywhere other than the Auckland region click here.

 

Museum Sailing Vessels – General

  • All sailings are subject to weather conditions and operational requirements.
  • Full payment at time of booking is required for all sailings.  Please refer to the cancellation policy below.
  • Visitors should allow at least 30 minutes for payment and/or collection of sailing tickets.
  • All passengers are required to board the vessel no less than 15 minutes prior to the sailing time.  The vessel’s departure will not be delayed to accommodate late arrivals.
  • Late arrivals (within five minutes of the scheduled sailing time) may result in non-boarding of the vessel and payment may not be refunded.
  • Food and non-alcoholic beverages are permitted on the vessels. 
  • Smoking is not permitted on any of the heritage vessels.
  • Boarding of vessels may be refused if sailing ticket is damaged or defaced in any way.
  • Flat footwear must be worn for all sailings.
  • Alcohol is not permitted on vessels without prior arrangement (e.g. for corporate charters).

 

Museum Sailing Vessels – Ted Ashby

  • Children weighing less than 10 kilograms are not permitted on the vessel.
  • All children 14 years and under shall wear a lifejacket which shall be provided by the New Zealand Maritime Museum.           
  • Any child not wearing a lifejacket shall not be permitted on board the vessel.
  • All passengers shall obey the commands of the Master of the vessel and crew.   
  • Motorised wheelchairs cannot be accommodated on-board the vessel. Non-motorised wheel chairs are permitted provided that the occupant is able to fit a lifejacket on themselves and is accompanied by a caregiver.
  • Only a maximum of four non-motorised wheelchairs can be accommodated per sailing.
  • A maximum combination of four pushchairs and wheelchairs are permitted on the vessel.
  • Adult passengers accompanying children/students are referred to as “Adult to child/student ratios”. For more detail please refer below.

 

Museum Sailing Vessels – Breeze

  • Children under the age of 12 years are not permitted on the vessel.
  • All passengers are required to wear a lifejacket, which shall be provided by the New Zealand Maritime Museum.
  • Wheelchairs (motorised and non- motorised) are not permitted on the vessel.
  • Pushchairs are also not permitted on the vessel.

 

Museum Sailing Vessels – Puke

  • Children weighing less than 10 kilograms are not permitted on the vessel
  • All passengers are required to wear a lifejacket, which shall be provided by the New Zealand Maritime Museum.
  • Wheelchairs (motorised and non- motorised) are not permitted on the vessel.
  • Pushchairs are also not permitted on the vessel.
  • Adult passengers accompanying children/students are referred to as “Adult to child/student ratios”. For more detail please refer below.

 

Adult to Child / Student Ratios for Public Entry and Group Bookings

  • Children aged five or under, going sailing must have one supervising adult for every one child.
  • Children/students aged between five and 12 years visiting the museum and/or going sailing must have one supervising adult for every five children.
  • Children/students aged between 13 and 18 years visiting the museum and/or going sailing must have one supervising adult for every 10 children/students.
  • Early childhood group bookings for children aged five or under visiting the museum and/or going sailing must have one supervising adult for every one child.
  • A supervising adult must be over the age of 18 years, and must actively supervise the children/students under their supervision.

 

Postponement, Cancellation and Refunds

  • If it proves necessary for the New Zealand Maritime Museum to make any changes or cancellations to dates and/or times of vessel sailings for weather, safety maintenance and/or operational requirement, staff will endeavour to provide as much notice as is reasonably possible, and where possible, a booking will be transferred to a similar sailing or payment will be refunded in full.
  • If a sailing is cancelled or postponed by a ticket holder, a full refund (or transfer to a similar sailing) is available up until 24 hours prior to the sailing.
  • If a sailing is cancelled or postponed by a ticket holder, within 24 hours of sailing, an administration fee may be payable and a full refund is at the discretion of the New Zealand Maritime Museum.

 

Private Charters and Special Sailings

  • When booking a private charter or special sailing, staff will advise whether full payment or a deposit is required.
  • Any special conditions or regulations applicable to the charter or special sailing will be confirmed in writing by staff of the New Zealand Maritime Museum.  Full compliance with any such conditions and regulations will be required.
  • Cancellation or postponement of private charter or special sailing may incur a cancellation fee. When a booking is made, the client will be advised in writing of any charges in the event of a cancellation or postponement.

 

Group Bookings (Including Special Sailings and Private Charters)

  • Group leaders or head supervisors accept and understand the museum’s general terms and conditions of entry (safety guidelines) outlined below, and agree to abide by those requirements and communicate them to all members of the group.
  • Group leaders or head supervisors agree to provide capable adult supervisors to maintain effective supervision of minors (children and students) at all times and to support a safe environment for all members of the group.
  • Groups of children aged five or under visiting the museum must have one supervising adult for every two children.
  • Groups of children aged five or under going sailing must have one supervising adult for every one child.
  • Groups of children/students aged between five and 12 years visiting the museum and/or going sailing must have one supervising adult for every five children.
  • Groups of children/students between the ages of 13 and 18 years old visiting the museum and/or going sailing must have one supervising adult for every 10 children/students.
  • A supervising adult must be over the age of 18 years, and must actively supervise the children/students under their supervision.
  • Group leaders or head supervisors agree to provide where necessary additional capable adult supervisors for members of the group with disabilities, special or language needs.
  • Group leaders or head supervisors agree that in the case of on-water activities those capable supervisors will be able to assist with donning lifejackets if necessary. The museum, through the vessel master when appropriate, reserves the right to refuse entry at any point if it considers it is not able to provide a sufficiently safe environment for any group members.
  • Postponements and cancellations of group bookings, special sailings and private charters must be received in writing. In the event of a group booking being postponed, an administration fee may be charged. If cancelled within seven working days of the date of the visit an administration fee may be charged as well as any additional expenses incurred by the museum. One postponement only is permitted and any further postponements will be taken as cancellation of the original booking and subject to cancellation fees. In the event of an individual on a special sailing or private charter postponing or cancelling, a cancellation fee may be charged. When the booking is made, the passenger/client will be advised of any charges in the event of postponement or cancellation. Please refer to your specific contract for the cancellation policy.

 

You will be asked to leave the New Zealand Maritime Museum when you:

  • Engage in conduct which unreasonably interferes with the enjoyment of New Zealand Maritime Museum by other visitors;
  • Hamper or impede the conduct of New Zealand Maritime Museum activities; or
  • Breach any of the terms and conditions, by-laws or orders applicable to New Zealand Maritime Museum.